Sunday, February 4, 2007

Updates from last week

I spoke with the UAL lady last week to find out how the tickets became invalid. The tickets had become invalid because they have been extended by a month beyond the 3 month grace period. When I requested the tickets to be changed in San Diego, I wasn't told that the tickets would become expired by doing so. Neither has it been mentioned to my parents, and they were allowed to board the flight from Omaha without any mention of it. UAL says its too late to check and its all speculation. However, this speculation has remnants and side effects that are very real and has cost us lots of money, time and unnecessary frustrations.

I told UAL that I am tired of all this and I would like to settle this matter, but that I would like to know how much will be refunded for the unused portion of the tickets by sharing the information with the other UAL department that can determine how much can be refunded. She said that she would try her best, and I believe her. I don't think this is an unreasonable request and that UAL should be able to provide me with that information. So, hopefully I would hear from UAL next week or so about this. Whatever little refund I can get from them will be given to the charity I mentioned in a previous blog.