This is the first letter I received from UAL after my complaint. I tried to blocking out the names and address with a sharpie, but it was still visible, so I had to cut it out. Please note their admission of having no problems with the reservation and that they were in the midst of a computer system change with SLAL. Please click on the image to view a larger image.
This is the second letter I received. Pretty much saying, I'm SOL diplomatically.
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