Several news sites, including BoingBoing and digg has picked up the story, as well as The Consumerist, a wonderful site for empowering the consumer.
Thanks to everyone that took the time read my blog and special thanks to all those that gave me constructive advice and worked hard to spread the word.
United Airlines, if you are reading this, please understand that I am not working hard to get some one fired. I dont want a letter telling me that you have fired a poor innocent pawn. All I am asking for is refunding what you have wrongly taken from my parents. I must also request that you change your policies, so that some one else wont have to go thru with this same scenario in the future. As can be evidenced from the comments, there are others who have been victims of your policies. In the future, please learn to act as an honorable company.
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7 comments:
I am very shocked to see UAL do this. I will avoid them at all costs for my international flights so I dont get screwed like this. There are plenty of other carriers, so I am sure they will not miss me.
It looks like it's not just UAL: http://www.samsloan.com/kayomiss.htm
What amazes me is the comment, "Our policies do not permit us...". At the risk of stating the obviously, they're YOUR policies. It makes no sense to say you have created a policy that restricts your ability to redress a legitimate error, and then to plead helplessness, as if an internal policy cannot be changed. What a con job.
Thank you for exposing the fraud that UAL is. This exact situation happened to me and my family just prior to Christmas. On our flight from England to Savannah, GA, we were told in Washington Dulles that we suddendly did not have a ticket and were forced to buy new, roundtrip tickets to get from Washington to Savannah. This was despite the fact we had a confirmed reservation for our flight to Savannah. We were told that a "confirmed reservation" was not a ticket, despite the fact we had been reserved seats 4f, 5f and 6f on our flight. When i called to complain, i was given $150 a piece in vouchers for my troubles.
What constantly amazes me is how large airline companies that are financially in the red (and continue to do so), continue to alienate customers from their own services.
what UAL did was a dastardly and cowardly deed. Thank you for exposing UAL's fraud, i will never fly by UAL International flights ever again, and will spread the word amongst all that i know.
Manish -
Wow, this is pretty ridiculous... you should check out this site that one of my professors started almost 10 years ago about the same types of maltreatment. It has a pretty huge database of complaints (~9500). It documents not only the mistreatment of customers, but also the mistreatment of employees by the company. The url is http://www.untied.com/
-ronakm
It looks like I lucked out when flying United in the past. I'll definitely avoid them in the future if they can't effectively keep track of their own tickets.
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